Shipping & Delivery
We ship all orders via FedEx 2Day. Orders placed, paid, and processed before 12:00 PM PST typically ship the same business day. Orders placed, paid, and processed after 12:00 PM PST, or on weekends and holidays, ship the next business day.
Once your order is placed and payment is confirmed, you’ll receive a shipping confirmation email with a tracking number. This email will be sent to the address provided at checkout. Please be sure to check your inbox, including spam or promotions folders, if you don’t see it right away.
How to Check Your Order Status
To track your order, simply click the tracking link included in the email. If you have any questions about our shipping policies, feel free to contact us at support@cuttingedgecompounds.com.
Returns
Due to regulations governing the sale of our products, all sales are final and returns are not permitted. However, if your order is shipped incorrectly or you receive items that do not match what you ordered, please contact us promptly by email. Upon verification of the issue, we will arrange a replacement of your original order to ensure you receive the correct products.
Chargebacks
Filing an unwarranted chargeback or payment dispute violates our policy and is considered a breach of our Terms of Service. In these situations, we will submit comprehensive documentation—including order confirmations, proof of delivery, product details, and this policy—to contest the claim.
To assist us in resolving your issue quickly, please include your order number, a description of the problem, and, if applicable, photos of the items received. This helps us verify the error and process your replacement efficiently.
Ordering
You can place an order with Cutting Edge Compounds anytime, 24 hours a day, 7 days a week, through our secure website. Once your order is submitted, approved, and payment is received, it will be carefully filled, packaged, and shipped via a reputable carrier, such as FedEx. You will be notified with shipping details once your order has been dispatched.